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Using the biometric
technology a caller’s identity is verified based on the characteristics
of his or her unique vocal patterns. This provides a convenient and
extremely tight level of security for callers who access personal
information over the telephone.
mPath Security
can be used for computer login. Security systems can be implemented
that will authenticate the unique mPath Security characteristics,
and give access to buildings using just a telephone.
With ATR added
interface, a person is identified he is who he is. This reduces John
to register as Paul.
Using ASR caller’s
voice is recognized and verified as an ID or account number, eliminating
the need to remember and enter a password. Enhanced security can be
implemented by adding a password.
Using automated
speech recognition applications and speaker verification, companies
can provide the tasks of caller verification and PIN reset without
a customer service representative. This will help customer service
representative to focus on more value-added activities.
How it Works:
Speaker verification
occurs in 2 phases, enrollment and verification.
Enrollment: New
callers are prompted to say their information. The information is
verified and passwords is requested three times and verified.
During verification
the caller’s speech print is compared with reference to speech print
for that account. A resulting confidence score is compared against
security thresholds to determine whether or not to grant access to
the caller.
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