• Speech is a natural complement to the web
  and call center

• Speech delivers

-  Faster, no ‘on-hold’ transactions, 
-  Higher service capacities
-  Consistent customer service
-  Lower costs of administration
-  Competitive differentiation

• Applications

-  Product information
-  Order entry, tracking and status
-  Forms/document requests
-  Help desk

• United Airlines & Federal Express demos