• New premium services, cost-reduced bill management
  and customer provisioning

• Speech delivers

-  New revenue streams from new consumer services
-  Faster, 'no-on-hold' customer service
-  Consistent customer services
-  Lower costs and competitive differentiation

• Applications

-  Billing
-  Change of service transactions/processing
-  Voicemail, VAD (voice-activated dialing),
    personal assistant, unified messaging

• BellSouth demo